If the "Enter Password" window is still open, select "Forgot password? Microsoft will attempt to verify your account via email or text. As an Office 365 admin, you can check Office 365 service health. If you're an Office 365 user, do the following to deactivate an installation.

If not, the password reset page provides you with a possibility to contact your administrator. If you tried to enter your credentials, and it failed, even when you checked if every letter of it is correct. Don’t lose hope, you can still regain access to your account. Office 365 troubleshooting is an important aspect of building a secure and reliable IT environment. In addition to the Office 365 problems explained in the blog post, you may encounter issues that cause data loss. If the provided recommendations don’t help you resolve the issues or you want to send Office 365 complaints, call Microsoft support.

What are the common troubleshooting steps for Outlook?

You forgot the account you associated with Office

If you don’t connect the installed Office 365 applications to Microsoft servers for more than 30 days in a row, these applications are deactivated. Once a connection is established to Microsoft licensing servers, the license is renewed. By applying these troubleshooting steps, you can effectively handle many common issues in Microsoft Office applications.

On a PC, simply exit out of all open programs and restart the entire machine. Check to see if multiple copies of Office are installed on your system. To do this, navigate to Control Panel and click on "Programs and Features".

An internet connection is not available or a firewall is blocking network connections.For information about installing updates, see Install Office updates.Use the NAKIVO solution to back up Microsoft 365 data in Exchange Online, Teams, OneDrive and SharePoint Online for uninterrupted workflows and zero downtime.If one or more Office apps is acting glitchy, work your way through this series of repair maneuvers, starting with the simplest.Learn how in "Account Notice" appears in Office after switching Office 365 plans.By applying these troubleshooting steps, you can effectively handle many common issues in Microsoft Office applications.Once you’ve installed the program, the home screen opens up, as shown in Figure 10.If you can't find Access on your computer even though its included with your Office 365 subscription, try the following in the order listed.

Difficulty in updating a SharePoint file with another user

Deactivation doesn't remove Office from the computer, but you can't use Office on that computer until you activate it. See Deactivate Office 365 if you see a "limit reached" error. This could happen because of a delay between your initial sign in and Office 365 for business setting up your environment. If you're an admin and you aren't sure what plan you have, follow the steps in What Office 365 for business subscription do I have? For a comparison of plans, see compare small business plans or compare enterprise plans. To uninstall the 32-bit version use this troubleshooter to uninstall Office.

Install button doesn't install Office

They are not merely inconvenient and slow down work but can also lead to critical data loss. The good news is that the majority of problems can easily be solved on the client’s side. Reboot your system and try to launch your Outlook app after to check if the synchronization issues are solved. Check POP3 and SMTP settings for connecting to Microsoft mail servers (addresses of servers, ports, encryption, authentication).

Missing or Corrupted Files

If your computer can't install the full desktop version of Office because your computer doesn't meet the system requirements, you can try using Office Online in your computer's browser.

To do this simply uninstall the office program from your computer from the "Add/Remove Programs" section of your Control Panel and reinstall the suite from portal.office.com. Users need licenses to install Office and to use Outlook, SharePoint Online, Lync Online, and other services. As the Office 365 for business admin, you're responsible for Managing user software in Office 365. You assign licenses to new users when creating new accounts, or add licenses to existing users, see Assign licenses to users in Office 365 for business. To remove licenses from users, see Remove licenses from users in Office 365 for business. Learn how in "Account Notice" appears in Office after switching Office 365 plans.

Common Problems with Office 365 OneDrive

They can either be simple, like the OneDrive service not running or the missing OneDrive icon on the taskbar, or more complex, like OneDrive conflicting with Microsoft 365. Below we provide a more detailed list of issues and corresponding solutions. If you use Microsoft Office 365 Outlook as a standalone email client, and you cannot send and receive email messages, check the Outlook connection settings. If you want to use Office Password reset help for Microsoft 365 365 applications installed on a terminal server, you should use Office 365 Pro Plus, which supports Shared Computer Activation. Read the blog post about using Office 365 on a terminal server. You can navigate to Sign in - Microsoft OneDrive (live.com) and sign in with your Microsoft account to check OneDrive online.

Sharing Issues in Teams or OneDrive

If you're looking for the steps to download and install the latest version of Office, see Install Office on your PC or Mac. In most cases you can do basic editing on most of these devices, however if you have a qualifying Office 365 subscription, you get access to the apps' extra features. If you discover you can't make edits to certain documents, see What you can do in the Office apps on an Android, iOS, or Windows mobile device with an Office 365 subscription. To troubleshoot Mac activation issues, see the "Activation" tab on What to try if you can't install or activate Office for Mac.