From here, review the details under the subscriptions heading or the cancelled subscriptions heading to confirm your subscription. Be sure to restart your Office applications if you have to renew your subscription. As technical support experts for 25+ years, our team has answered every support ticket imaginable from every skill level. So we compiled a short list of 5 common issues users experience in Microsoft Office 365 and how to resolve them.


I recently switched Office 365 plans and now get messages I can't use Office

If this still does not work, ensure that you are connected to the internet by loading any webpage. Follow the directions at Help with the Microsoft account recovery form in order to complete this process. If the "Enter Password" window is no longer open, you can navigate to the links below to initiate resetting your password. Find solutions to common problems or get help from a support agent.
Install the 64-bit version of Office instead of the 32-bit version

The good news is that the majority of problems can easily be solved on the client’s side. To fix these related Office 365 issues, you can try disabling Add-Ins and then running Microsoft apps without them. Make sure that network access to the Microsoft servers is not blocked. Check the firewall on your computer, the router, and DNS configuration. Check to see if multiple copies of Office are installed on your system.

One of the features of Office 365 is that users can work on their current Word or PowerPoint projects either on their mobile device or computer. As long as you’re working with your account logged in, the application should automatically save your progress on OneDrive and sync it to your device. However, errors can happen when the device is currently offline or not connected to a network. When you install Office it's automatically linked to your Office 365 plan.
Upgrade to Office 2016

On the bottom corner of your Outlook, ensure that Outlook is connected. If you see "Working Offline" or "Trying to Connect", Outlook cannot reach the email server. At the top of your screen, choose Send/Receive, Preferences, Work Offline to change your stats between offline and online modes.
Office 365 Troubleshooting Issues: Common Problems and How to Solve Them

If you encountered a problem while installing Office on a PC, try restarting your computer and then attempting to install Office again.If not, the password reset page provides you with a possibility to contact your administrator.Admins should also see the Office for business tab for more general Office installation issues.If you use Microsoft Office 365 Outlook as a standalone email client, and you cannot send and receive email messages, check the Outlook connection settings.For more information, see Deactivate Office 365 if you see a "limit reached" error.To repair the entire Office suite, see the top of this article for instructions.

The important thing here to remember is that not all problems are caused by bugs or inappropriate coding on the vendor site. The more probable option is that the Office 365 issue occurs, and can be fixed on the client-side. If you or your users find Office is taking a very long time to install, try installing using an offline installation. See Use the Office 2016 offline installer and select the Office for business tab. These steps show you how to download the installer file which you can then use to install Office offline on a PC at your convenience. Synchronization Office 365 issues mostly happen to Office Mobile apps.





You Troubleshooting Outlook sync problems can unintentionally send an important Microsoft 365 item to the recycle bin, especially if you have too many files on your device’s hard drive. Still, the files you send to the recycle bin are not permanently removed. An internet connection is not available or a firewall is blocking network connections. Reboot your system and try to launch your Outlook app after to check if the synchronization issues are solved. Check POP3 and SMTP settings for connecting to Microsoft mail servers (addresses of servers, ports, encryption, authentication).

Upgrade or switch Office 365 plans

For example, you can't install Office on computers running Windows Vista or Windows XP, or on devices that aren't running a supported Windows or Mac operating system. However, you may still be able to use Office Online in your computer's browser. If you're a student or teacher and don't see an option to install Office, you may be eligible for Office 365 Education, which includes Word, Excel, PowerPoint, and OneNote. For steps to install an offline version of Microsoft 365, see Use the Office offline installer and select the correct tab for your version of Office. If you're still unable to install Office following the steps in Download and install or reinstall Office try using the offline installer. Use the uninstall troubleshooter to uninstall Microsoft 365, Office 2021, Office 2019, or Office 2016 from your Windows PC.